Procedures for requesting disclosure of caller information
Caller information disclosure request
Requesting disclosure of sender information is a procedure established based on the Provider Liability Limitation Act.
If information regarding rights infringement is transmitted using the internet services provided by the J: J:COM Group, it is possible to request that the J:COM Group disclose the information of the sender of the rights infringement information.
[Reference] Provider Liability Limitation Act Related Information Website
Procedure flow
J:COM Group consists of a group management company (JCOM Corporation) and multiple operating companies.
Group management companies are responsible for service infrastructure development, content production, procurement, etc., and operating companies provide J:COM brand services to customers in their respective regions.
Communication logs are maintained by JCOM Co., Ltd., an internet service provider.
After the communication log is preserved, each operating company that holds the sender information will be identified.
- *JCOM Co., Ltd. does not hold caller information.
Therefore, we are once again asking you to submit a caller information disclosure request form addressed to each operating company that holds caller information.
- (*Note) Documents are to be mailed to JCOM Co., Ltd. (see "Mailing Address" at the bottom of this page).
How to proceed
Please fill out the required information on the request form, attach the designated documents, and send it to the mailing address below.
Please check the Caller Information Disclosure Guidelines for details on the procedure.
Provider Liability Limitation Act Related Information Website > Guidelines > Caller Information Disclosure Related
- *Due to equipment reasons, it may not be possible to identify the caller information.
- *Depending on the progress of the opinion inquiry, it may take several months for the results to be communicated.
Required documents
When sending documents addressed to JCOM Co., Ltd.
| Caller information disclosure request form 1 copy |
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|---|---|
| Evidence that a right has been violated (Copy of the website, etc.) 1 copy |
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| Identity verification documents |
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| Power of attorney (if request is made by a representative) |
Please submit one copy of a power of attorney that clearly shows that you have been delegated the power of attorney regarding the voluntary request for disclosure of sender information. |
| A document with the name and seal of the site administrator |
Please submit one copy of the document proving the timestamp (in seconds) disclosed by the website administrator, the source IP address, etc. |
When sending documents addressed to each operating company
| 2 copies of caller information disclosure request form |
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|---|---|
| Evidence that a right has been violated (Copy of the website, etc.) 2nd part |
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| Identity verification documents |
|
| Power of attorney (if request is made by a representative) |
Please submit one copy of the power of attorney that clearly shows that you have been delegated the power of attorney regarding the voluntary request for disclosure of sender information. |
| A document with the name and seal of the site administrator |
Please submit one copy of the document proving the timestamp (in seconds) disclosed by the website administrator, the source IP address, etc. |
- *If the sender can be identified, the operating company will inform the sender of the details of the request and ask for their opinion to confirm whether they consent to information disclosure.
At that time, we will send the request form and evidence to the sender, so please submit the request form and evidence for inquiry to the sender in a manner that can be disclosed to the sender.
Additionally, if there are any materials that you do not wish to be sent to the sender, please indicate this on the invoice. - *If the submitted documents are missing or require confirmation, we may ask you to submit additional documents or resend them.
Mailing address:
JCOM Co., Ltd.
Legal Department, Caller Information Disclosure Request Responsible
1-8-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005
Marunouchi Trust Tower N Building
JCOM Co., Ltd.
Legal Department, sender information disclosure request person
- *Please also send the complete sender information disclosure request form addressed to each operating company to the above mailing address.
Contact information:
JCOM Co., Ltd.
0120-999-000
AM9:00～PM6:00
- *When making inquiries, please refer to the person in charge of requesting information disclosure.
